Refund policy

Return & Refund Policy

At rqitav.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Clearance or final sale items
• Personalized or customized products
• Products that have been used, damaged, or altered after delivery

Refund Process

After receiving and inspecting your returned item:

• We will notify you regarding approval or rejection of your refund.
• Approved refunds will be issued to the original payment method.
• Refund processing may take 5–10 business days, depending on your financial institution.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: support@rqitav.shop